Shipping policy
Shipping Policy
Effective Date: 20 April 2026
Welcome to ZETA. We are committed to delivering your orders safely, quickly, and efficiently. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.
Store Name: ZETA
Website: zetashop.xyz
Email: "zetasellerind@gmail.com" (mailto: zetasellerind@gmail.com)
Phone: +91 9372954970 / +91 9409336492
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1. Order Processing
All orders are processed within 1–3
** business days** after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
During promotional events, holidays, or periods of high order volume, processing times may be slightly longer. If there is a significant delay, we will notify you via email or phone.
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2. Shipping Coverage
ZETA currently ships to most serviceable locations across India. International shipping may be introduced in the future and will be announced on our website.
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3. Shipping Time
Estimated delivery times are as follows:
- Metro Cities: 2–7 business days
- Other Cities and Towns: 5–9 business days
- Remote or Rural Areas: 5–10 business days
These delivery estimates are approximate and may vary depending on courier operations, weather conditions, public holidays, or other circumstances beyond our control.
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4. Shipping Charges
Shipping charges, if applicable, are displayed during checkout before payment is completed.
From time to time, ZETA may offer free shipping promotions on selected products or orders above a specified value. Any such offers will be displayed on our website.
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5. Order Confirmation and Tracking
After placing your order, you will receive an order confirmation email.
Once your order has been shipped, you will receive shipment confirmation along with tracking details, allowing you to monitor your package until delivery.
Please allow up to 24 hours for tracking information to become active.
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6. Delivery Attempts
Our courier partners will generally attempt delivery up to three times.
If delivery cannot be completed because the customer is unavailable, provides an incorrect address, or refuses delivery, the package may be returned to us.
Additional shipping charges may apply for re-dispatching returned orders.
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7. Customer Responsibilities
Customers are responsible for ensuring that:
- Shipping address is complete and accurate.
- Contact number is active and reachable.
- Someone is available to receive the delivery.
ZETA is not responsible for delays or delivery failures caused by incorrect shipping information.
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8. Damaged or Tampered Packages
If your package appears damaged or tampered with upon arrival, please:
- Take clear photos before opening the package.
- Record an unboxing video whenever possible.
- Contact us within 48 hours of delivery.
After reviewing the issue, we will determine whether a replacement or refund is appropriate according to our Return & Refund Policy.
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9. Lost Shipments
If your tracking information shows unusual delays or your shipment appears to be lost, please contact us.
We will coordinate with our courier partner to investigate the shipment and provide an appropriate resolution, which may include a replacement or refund where applicable.
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10. Incorrect or Incomplete Address
If an incorrect or incomplete address is provided, delivery may be delayed or unsuccessful.
Customers may be responsible for any additional shipping charges resulting from address corrections or re-delivery attempts.
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11. Delivery Delays
While we strive to deliver every order within the estimated timeframe, delays may occur due to:
- Weather conditions
- Natural disasters
- Government restrictions
- Public holidays
- Courier operational issues
- High order volumes
Such delays are beyond the reasonable control of ZETA.
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12. Cash on Delivery (If Available)
Cash on Delivery (COD) may be available for selected products and serviceable locations.
ZETA reserves the right to restrict or discontinue COD services for certain regions, products, or customers without prior notice.
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13. Failed Delivery
If a shipment is returned because delivery could not be completed after multiple attempts, the customer may be responsible for applicable shipping and handling charges before the order is shipped again.
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14. Change or Cancellation of Shipping Address
Customers should contact us immediately if they need to modify their shipping address.
Address changes can only be made before the order has been dispatched.
Once shipped, address modifications may no longer be possible.
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15. Force Majeure
ZETA shall not be held responsible for shipping delays caused by circumstances beyond our reasonable control, including but not limited to natural disasters, floods, pandemics, strikes, transportation disruptions, government actions, or other force majeure events.
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16. Shipping Partners
We work with trusted courier and logistics partners to ensure safe and timely delivery of your orders.
Courier partners may vary depending on your delivery location and product availability.
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17. Policy Updates
ZETA reserves the right to modify or update this Shipping Policy at any time without prior notice.
The latest version of this policy will always be available on our website.
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18. Contact Us
If you have any questions regarding shipping, delivery, or your order, please contact us:
Store Name: ZETA
Website: zetashope.xyz
Email: "zetasellerin@gmail.com" (mailto:zetasellerin@gmail.com)
Phone:
- +91 9372954970
- +91 9409336492
Our customer support team will make every effort to respond as quickly as possible and assist you with any shipping-related concerns.