{"title":"Shipping policy","description":"\u003cp\u003eShipping Policy\u003c\/p\u003e\n\u003cp\u003eEffective Date: 20 April 2026\u003c\/p\u003e\n\u003cp\u003eWelcome to ZETA. We are committed to delivering your orders safely, quickly, and efficiently. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.\u003c\/p\u003e\n\u003cp\u003eStore Name: ZETA\u003cbr\u003eWebsite: zetashop.xyz\u003cbr\u003eEmail: \"zetasellerind@gmail.com\" (mailto: zetasellerind@gmail.com)\u003cbr\u003ePhone: +91 9372954970 \/ +91 9409336492\u003c\/p\u003e\n\u003cp\u003e---\u003c\/p\u003e\n\u003cp\u003e1. Order Processing\u003c\/p\u003e\n\u003cp\u003eAll orders are processed within 1–3\u003cbr\u003e** business days** after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.\u003c\/p\u003e\n\u003cp\u003eDuring promotional events, holidays, or periods of high order volume, processing times may be slightly longer. If there is a significant delay, we will notify you via email or phone.\u003c\/p\u003e\n\u003cp\u003e---\u003c\/p\u003e\n\u003cp\u003e2. Shipping Coverage\u003c\/p\u003e\n\u003cp\u003eZETA currently ships to most serviceable locations across India. International shipping may be introduced in the future and will be announced on our website.\u003c\/p\u003e\n\u003cp\u003e---\u003c\/p\u003e\n\u003cp\u003e3. Shipping Time\u003c\/p\u003e\n\u003cp\u003eEstimated delivery times are as follows:\u003c\/p\u003e\n\u003cp\u003e- Metro Cities: 2–7 business days\u003cbr\u003e- Other Cities and Towns: 5–9 business days\u003cbr\u003e- Remote or Rural Areas: 5–10 business days\u003c\/p\u003e\n\u003cp\u003eThese delivery estimates are approximate and may vary depending on courier operations, weather conditions, public holidays, or other circumstances beyond our control.\u003c\/p\u003e\n\u003cp\u003e---\u003c\/p\u003e\n\u003cp\u003e4. Shipping Charges\u003c\/p\u003e\n\u003cp\u003eShipping charges, if applicable, are displayed during checkout before payment is completed.\u003c\/p\u003e\n\u003cp\u003eFrom time to time, ZETA may offer free shipping promotions on selected products or orders above a specified value. Any such offers will be displayed on our website.\u003c\/p\u003e\n\u003cp\u003e---\u003c\/p\u003e\n\u003cp\u003e5. Order Confirmation and Tracking\u003c\/p\u003e\n\u003cp\u003eAfter placing your order, you will receive an order confirmation email.\u003c\/p\u003e\n\u003cp\u003eOnce your order has been shipped, you will receive shipment confirmation along with tracking details, allowing you to monitor your package until delivery.\u003c\/p\u003e\n\u003cp\u003ePlease allow up to 24 hours for tracking information to become active.\u003c\/p\u003e\n\u003cp\u003e---\u003c\/p\u003e\n\u003cp\u003e6. Delivery Attempts\u003c\/p\u003e\n\u003cp\u003eOur courier partners will generally attempt delivery up to three times.\u003c\/p\u003e\n\u003cp\u003eIf delivery cannot be completed because the customer is unavailable, provides an incorrect address, or refuses delivery, the package may be returned to us.\u003c\/p\u003e\n\u003cp\u003eAdditional shipping charges may apply for re-dispatching returned orders.\u003c\/p\u003e\n\u003cp\u003e---\u003c\/p\u003e\n\u003cp\u003e7. Customer Responsibilities\u003c\/p\u003e\n\u003cp\u003eCustomers are responsible for ensuring that:\u003c\/p\u003e\n\u003cp\u003e- Shipping address is complete and accurate.\u003cbr\u003e- Contact number is active and reachable.\u003cbr\u003e- Someone is available to receive the delivery.\u003c\/p\u003e\n\u003cp\u003eZETA is not responsible for delays or delivery failures caused by incorrect shipping information.\u003c\/p\u003e\n\u003cp\u003e---\u003c\/p\u003e\n\u003cp\u003e8. Damaged or Tampered Packages\u003c\/p\u003e\n\u003cp\u003eIf your package appears damaged or tampered with upon arrival, please:\u003c\/p\u003e\n\u003cp\u003e- Take clear photos before opening the package.\u003cbr\u003e- Record an unboxing video whenever possible.\u003cbr\u003e- Contact us within 48 hours of delivery.\u003c\/p\u003e\n\u003cp\u003eAfter reviewing the issue, we will determine whether a replacement or refund is appropriate according to our Return \u0026amp; Refund Policy.\u003c\/p\u003e\n\u003cp\u003e---\u003c\/p\u003e\n\u003cp\u003e9. Lost Shipments\u003c\/p\u003e\n\u003cp\u003eIf your tracking information shows unusual delays or your shipment appears to be lost, please contact us.\u003c\/p\u003e\n\u003cp\u003eWe will coordinate with our courier partner to investigate the shipment and provide an appropriate resolution, which may include a replacement or refund where applicable.\u003c\/p\u003e\n\u003cp\u003e---\u003c\/p\u003e\n\u003cp\u003e10. Incorrect or Incomplete Address\u003c\/p\u003e\n\u003cp\u003eIf an incorrect or incomplete address is provided, delivery may be delayed or unsuccessful.\u003c\/p\u003e\n\u003cp\u003eCustomers may be responsible for any additional shipping charges resulting from address corrections or re-delivery attempts.\u003c\/p\u003e\n\u003cp\u003e---\u003c\/p\u003e\n\u003cp\u003e11. Delivery Delays\u003c\/p\u003e\n\u003cp\u003eWhile we strive to deliver every order within the estimated timeframe, delays may occur due to:\u003c\/p\u003e\n\u003cp\u003e- Weather conditions\u003cbr\u003e- Natural disasters\u003cbr\u003e- Government restrictions\u003cbr\u003e- Public holidays\u003cbr\u003e- Courier operational issues\u003cbr\u003e- High order volumes\u003c\/p\u003e\n\u003cp\u003eSuch delays are beyond the reasonable control of ZETA.\u003c\/p\u003e\n\u003cp\u003e---\u003c\/p\u003e\n\u003cp\u003e12. Cash on Delivery (If Available)\u003c\/p\u003e\n\u003cp\u003eCash on Delivery (COD) may be available for selected products and serviceable locations.\u003c\/p\u003e\n\u003cp\u003eZETA reserves the right to restrict or discontinue COD services for certain regions, products, or customers without prior notice.\u003c\/p\u003e\n\u003cp\u003e---\u003c\/p\u003e\n\u003cp\u003e13. Failed Delivery\u003c\/p\u003e\n\u003cp\u003eIf a shipment is returned because delivery could not be completed after multiple attempts, the customer may be responsible for applicable shipping and handling charges before the order is shipped again.\u003c\/p\u003e\n\u003cp\u003e---\u003c\/p\u003e\n\u003cp\u003e14. Change or Cancellation of Shipping Address\u003c\/p\u003e\n\u003cp\u003eCustomers should contact us immediately if they need to modify their shipping address.\u003c\/p\u003e\n\u003cp\u003eAddress changes can only be made before the order has been dispatched.\u003c\/p\u003e\n\u003cp\u003eOnce shipped, address modifications may no longer be possible.\u003c\/p\u003e\n\u003cp\u003e---\u003c\/p\u003e\n\u003cp\u003e15. Force Majeure\u003c\/p\u003e\n\u003cp\u003eZETA shall not be held responsible for shipping delays caused by circumstances beyond our reasonable control, including but not limited to natural disasters, floods, pandemics, strikes, transportation disruptions, government actions, or other force majeure events.\u003c\/p\u003e\n\u003cp\u003e---\u003c\/p\u003e\n\u003cp\u003e16. Shipping Partners\u003c\/p\u003e\n\u003cp\u003eWe work with trusted courier and logistics partners to ensure safe and timely delivery of your orders.\u003c\/p\u003e\n\u003cp\u003eCourier partners may vary depending on your delivery location and product availability.\u003c\/p\u003e\n\u003cp\u003e---\u003c\/p\u003e\n\u003cp\u003e17. Policy Updates\u003c\/p\u003e\n\u003cp\u003eZETA reserves the right to modify or update this Shipping Policy at any time without prior notice.\u003c\/p\u003e\n\u003cp\u003eThe latest version of this policy will always be available on our website.\u003c\/p\u003e\n\u003cp\u003e---\u003c\/p\u003e\n\u003cp\u003e18. Contact Us\u003c\/p\u003e\n\u003cp\u003eIf you have any questions regarding shipping, delivery, or your order, please contact us:\u003c\/p\u003e\n\u003cp\u003eStore Name: ZETA\u003c\/p\u003e\n\u003cp\u003eWebsite: zetashop.xyz\u003c\/p\u003e\n\u003cp\u003eEmail: \"zetasellerind@gmail.com\" (mailto: zetasellerind@gmail.com)\u003c\/p\u003e\n\u003cp\u003ePhone:\u003c\/p\u003e\n\u003cp\u003e- +91 9372954970\u003cbr\u003e- +91 9409336492\u003c\/p\u003e\n\u003cp\u003eOur customer support team will make every effort to respond as quickly as possible and assist you with any shipping-related concerns.\u003c\/p\u003e","products":[],"url":"https:\/\/zetashop.xyz\/collections\/shipping-policy.oembed","provider":"ZETA","version":"1.0","type":"link"}